Policies
Last updated: March 06, 2022
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Template.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Astrarche Privet Nannies Agency , Athens, Greece, 15344.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Greece
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Astrarche , accessible from www.astrarche.com/home
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: [email protected]
By phone number: +306931199925
Last updated: March 06, 2022
Payment of the agency fee is deemed as accepting these terms and conditions.
Astrarche act as an introductory agent only and our role is simply to allocate a nanny to you: the nanny is not employed either directly or indirectly by Astrarche and, although we will check the references provided by the nanny and make every effort to match your requirements regarding experience/interests of individual nannies, we give no guarantee as to suitability or experience of the nannies we allocate. Under normal circumstances the same nanny/nannies will be allocated for the entire booking. However, in some cases eg. illness, it may be necessary for a replacement nanny to complete the booking, even if the original nanny has already started. This will not be accepted as a reason for the client to cancel the booking and no monies will be refunded in this case.
Once your nanny’s details have been passed to you, we strongly advise you to contact her and check that she is suitable and that she meets your specific requirements. Any relevant and legal paperwork and permit MUST be checked by you/the client. This includes visa, passport and health check before you employ the nanny, especially for longer term positions. We suggest that you arrange a meeting the evening before your booking or two face to face meetings for long term engagements. We will endeavour to provide you with a profile of the nanny, which has been provided to us by him/her. This will be by email or verbally eg. in last minute bookings. If you have any further queries regarding the profile, please contact the agency or the nanny direct. Your nanny will have details of your booking. Any problems regarding suitability must be communicated to us before you start to use the nanny or/ and commit to the booking by paying a deposit.
Insurance
It is strongly advised that all families have insurance cover that is suitable and adequate to cover the likely needs / risks relating to their holiday , including but not limited to personal liability, medical, holiday and travel cancellation, closures of resorts and disasters, interruption and/or inconvenience and also cover for all summer sports and activities . Kidsingreece will not be held responsible for any expenses, losses or cancellations and full payment will be required according to our terms.
For cancellation refunds within the times outlined above we endevour to make payments to you in the same way you paid with exception to cash payments and if bank charges occur in result of this we will charge you for these .
Refund requests will be dealt within one week of the day your reservation ended.
Deposits/ introductory fee
For each booking made there is a deposit agreed with Astrarche at the time of the booking, and is payable to us by bank transfer.
Transfers can be made in Euros and by Paypal. Deposits include admin fees which are non refundable or deductable from the nanny’s wages.
In long term placements the first one week is a trial period. Both parties decide on the suitability of the position and conditions ( family and nanny). After this time a decision is made on the suitability of the nanny. If you cancel the nanny after the trial period the placement fee is not refundable and you must pay the nanny in full for the amount of days she worked. If you cancel the nanny during the first one week – trial we make every effort to offer other suitable replacements. If you decide not to continue with our services and not accept any replacements, and you terminate the engagement, we do not return the fee due to the work undertaken. If we offer replacement and is not suitable for a valid reason we return half the fee. If the work we have done exceeds the normal then we keep the whole of the fee ( this means if months have been taken to place the nanny and more than three nannies have been offered and interviewed/checked for one case). If the nanny leaves for any reasonable reason ( eg patterns of unreasonable behaviour or changes in her duties that were not discussed in the contract ) in the trial period, we try our best to find a replacement or return half the fee. The fee is not returned if we offer another nanny/ies and she/they are not accepted. In some cases when unreasonable time is taken to decide on the suitability and placement of a nanny the fee is not returned. The nanny’s trial period in case of termination must be paid in full.
Refunds are paid within the first month after termination. After the first month the request for a refund expires.
Behaviour
Astrarche encourage positive behaviour and understand the importance of the children’s safety at all times. If a nanny encounters inappropriate or dangerous behaviour this will be communicated with you immediately and your booking might have to be cancelled.
The nanny and family have to follow the same patterns of behavioural management when there is challenging behaviour . Unreasonable child behaviour will not be tollerated and will not be a reason for nanny dismissal.
Balance will be paid to the nanny on the FIRST DAY of engagement.
Last minute bookings to be paid in cash to the nanny on the FIRST DAY of engagement.
No booking will be confirmed and secured with us until we receive the deposit.
Confirmations of bookings and receipts are sent by email.
For last minute bookings confirmation will be sent by telephone call or a text.
Night Nannies
Any work after 7pm is regarded as night babysitting and is to be negotiated separately with your nanny, with respect to hours and hourly rate.
Cancellation by the nanny (the agency fee is not refundable)
If through circumstances beyond the nanny’s control your booking is cancelled, Astrarche hold no liability whatsoever and compensation will not be payable by Astrarche to any parties. Once the booking is made and the nanny allocated, Astrarche passes on the arrangement to you and thereafter the agreement is between you and the nanny. For any problems or complaints these should then be directed to your nanny.
If the allocated nanny is not able to carry out the services, and she cannot offer you a replacement, refunds of monies paid to her should be returned by negotiation with your nanny. If the nanny cannot fullfil the entire booking, eg. due to illness, then we will try to offer you a replacement for the period they are sick, but we cannot guarantee this. If we do offer replacement/s similar to your nanny, we do not offer any monies back and the full agreed amount should be paid.
An administration charge of £100 or €100 will apply to any cancellations, changes and for refunds.
Changes to your booking by us:
Due to some unforseen circumstances, ocassionally we might have to change your nanny and replace her/him with another one.
We will try to keep you informed and send you her/his details in advance where this is possible.
However, for last minute bookings you understand that we will not be able to do so and we will only be able to provide you with the replacement nanny’s number. Astrarche hold no liability whatsoever in these circumstances and there will be no refund or other claims against us.
Changes to your booking by you:
If you have made a reservation and you change your dates or times at a later stage without communication and agreement with us, then you will be liable to the payments of the hours reserved unless your nanny accepts otherwise. If you add nannies after the original booking has been made and/or make another booking during the season you will be required to pay another deposit and introductory fee, as stated above in “Deposits/ introductory fee”. If your children are from different families the rate changes. When you send the request you must state clearly if the reservation is for the same family or two different families.
Illness
If your child has a contagious disease during your holiday, then the nanny reserves the right to cancel part or all of your booking. In this case no refund will be given.
Cancellation by You/the client, or situations beyond control, disasters and weather closures
If the booking is cancelled by you or resulted in resort closures, the deposit is not refundable and there will be a cancellation charge as below.
Payments
Payments are agreed by email(or on call for last minute bookings) and paid to the agency and nanny separately. When you pay a deposit you immediately agree to the terms, which are also outlined on the invoice. Any questions regarding the invoice should be communicated before your nanny starts.
We have the right to change our prices without any prior notice.
In the event that you engage a nanny introduced by us for any holiday, you agree to pay our charges as discussed at the time of the booking. You agree to notify us immediately in the event that you engage a nanny introduced by us and you must not contact any nanny introduced by us to engage them directly. If you do so you will be liable for our charges. Our introductions are strictly confidential and you must not pass on details to any other person. If you do pass on details of a nanny introduced by us to another family or person you agree to pay our fees in the event of any third party engages the nanny.
