Policies
Last updated: March 06, 2024
Privacy Policy
This Privacy Policy sets forth, with legal clarity, the principles and procedures governing the collection, processing, use, and possible disclosure of your Personal Data in the context of using the provided Service.
Furthermore, it aims to fully and transparently inform you about your
rights regarding this data, as well as how the applicable legislative and
regulatory framework ensures its protection.
The processing of your Personal Data is carried out for the
purpose of providing and continuously improving the Service and is based on
your consent as given through the use of the Service. This Policy is fully
aligned with the applicable personal data protection legislation, including,
but not limited to, the General Data Protection Regulation (EU Regulation
2016/679 – GDPR) and the California Consumer Privacy Act (CCPA), as applicable.
Interpretation and Definitions
Interpretation
Words with initial capital letters have meanings defined under the following
conditions. The following definitions shall have the same meaning whether they appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
- Account
means a unique account created for you to access our Service or parts of
our Service. - Company
(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Astrarche
Private Nannies Agency, Athens, Greece, 17671. - Cookies
are small data files that are stored on your computer, mobile device, or
other device via your browser when you visit a website. These files
contain information related to your preferences, browsing history, and
other technical or statistical parameters, aiming to optimize your user experience. - Country
refers to Greece. - Device
means any device that can access the Service such as a computer, mobile
phone, or digital tablet. - Personal
Data is any information that relates to an identified or identifiable
individual. - Service
refers to the Website (https://astrarche.com). - Service
Provider means any natural or legal person who processes the data on
behalf of the Company. - Usage
Data refers to data collected automatically, either generated by the
use of the Service or from the Service infrastructure itself (e.g., the
duration of a page visit). - Website
refers to Astrarche, accessible from https://astrarche.com. - You
means the individual accessing or using the Service, or the company or
other legal entity on behalf of which such individual is accessing or
using the Service, as applicable.
Collection and Use of Your Personal Data
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personal
information that can be used to contact or identify you. Personal information
may include, but is not limited to:
- Email address
- First and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service and may include
information such as your Device’s IP address, browser type, browser version,
the pages of our Service that you visit, the time and date of your visit, and
other diagnostic data.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on our
Service and store certain information. Tracking technologies used include:
- Cookies
or Browser Cookies: A small file placed on your Device. You can
instruct your browser to refuse all Cookies or to indicate when a Cookie
is being sent. If you do not accept Cookies, you may not be able to use
some parts of our Service. - Flash
Cookies: Used to collect and store information about your preferences
or your activity on our Service. Flash Cookies are not managed by the same
browser settings as regular cookies. - Web
Beacons: Certain sections of our Service and our emails may contain
small electronic files that allow the Company to count users or verify
server integrity.
Use of Your Personal Data
The Company may use your Personal Data for the following purposes:
- To
provide, operate, and continuously optimize the Service, as well as to
monitor its usage and performance. - To
manage your Account and ensure access to specific functionalities and
features of the Service. - To
fulfill contractual obligations, including executing purchase contracts
for goods or services. - To
contact you via email, phone calls, SMS, or other available electronic
communication methods. - To
provide updates, offers, promotions, and notifications related to services
similar to those you have already used or expressed interest in. - To
effectively manage and process your requests, including customer support
services. - In
the context of potential business operations, such as mergers,
acquisitions, or transfers of corporate assets. - For
any other lawful purpose, such as statistical analysis, identification of
usage patterns, evaluation of promotional activities’ effectiveness, and
overall user experience improvement.
Disclosure of Your Personal Data
We may share your Personal Data with:
- Service
Providers: To assist in providing the Service, including analytics or
customer support. - Business
Transfers: During negotiations of any merger or sale of the Company’s
assets. - Affiliated
Entities: Entities under common control with the Company, ensuring
they follow this Privacy Policy. - Business
Partners: To offer certain products, services, or promotions. - Other
Users: When you share personal information in public areas of the
Website. - With your consent: For any other purpose with your explicit consent.
Retention of Your Personal Data
The Company will retain your Personal Data only for as long as is necessary for
the purposes set out in this Privacy Policy. We will also retain and use your
data to comply with legal obligations, resolve disputes, and enforce our
agreements and policies. Usage Data is retained for a shorter period unless
used for security or service improvement purposes.
Cancellation Policy and Data Retention
If you cancel any service provided by Astrarche:
- Data
Retention after Cancellation: Personal Data may be retained for 36
months after cancellation to handle any pending matters, refunds, or legal
obligations. - Data
Deletion after Cancellation: After the retention period, your data
will be deleted unless required for legal purposes. You can request
deletion of your data at any time by contacting us at info@astrarche.com.
Transfer of Your Personal Data
Your information, including Personal Data, may be transferred to and maintained
on computers located outside your jurisdiction, where data protection laws may differ. We will take reasonable steps to ensure your data is treated securely.
Disclosure of Your Personal Data
We may disclose your Personal Data:
- To
support, facilitate, or complete corporate actions such as mergers,
acquisitions, absorptions, corporate restructuring, or asset transfers. - For
compliance with obligations arising from applicable legal and regulatory
frameworks, including tax, commercial, or other relevant laws. - For
establishing, exercising, or defending legal claims, as well as for
investigating, preventing, or addressing fraud, illegal or abusive
activity, or other violations of the terms of use and applicable law.
Security of Your Personal Data
We use commercially acceptable methods to protect your Personal Data, but no
method of transmission over the Internet is 100% secure. While we strive to
protect your data, we cannot guarantee absolute security.
Your Privacy Rights
Under GDPR and CCPA, you have the following rights:
- Access to the personal data we hold about you.
- Correction of any inaccurate information.
- Deletion of your data under certain conditions.
- Restriction of the use of your data.
- Data portability to receive your data in a structured format.
- Objection
to data processing for direct marketing purposes.
To exercise these rights, please contact us at info@astrarche.com.
Children’s Privacy
Our Service is not intended for children under the age of 18. We do not
knowingly collect Personal Data from individuals under 13 without parental or
guardian consent. If you are a parent or guardian and are aware that such data
has been provided, please contact us.
Links to Other Websites
Our Service may contain links to third-party websites. We are not responsible
for the privacy practices or the content of those websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted
here, and major updates will be communicated via email or on our Service.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: info@astrarche.com
By phone number: +306931199925
Last updated: March 06, 2024
Terms and Conditions
These Terms and Conditions (“Terms”) govern the services provided by Astrarche (“the Company”, “we”,
“us” or “our”) through our website and the introduction of
clients to nannies. By using our services and paying the service fee, you
(“the client”) agree to these Terms. If you do not agree to these
Terms, you must not proceed with the booking.
- Role of the Agency Service
Astrarche acts solely as an introductory agent, and our role is to provide you with a nanny. The nanny is not employed directly or indirectly by Astrarche. Although we check the references provided by the nanny and make every effort to match your requirements, we provide no guarantee regarding
the suitability or experience of the nannies we provide.
Clients are advised to personally verify the suitability of the nanny,
including checking legal documents such as visas, work permits, passports, and health certificates, especially for long-term placements via video conferencing.
For long-term collaborations, two personal meetings with the nanny are
recommended before commencing the partnership. - Payments and Fees
By paying the agency fee, you agree to these Terms and Conditions.
Introductory Fees: A deposit or introductory fee is payable at the
time of booking. This deposit includes administrative costs, which are non-refundable.
Payments: Payments are made separately to the agency and the nanny.
Full payment of the nanny’s fees must be made on the first day of
employment or in any last-minute bookings.
Trial Period: For long-term placements, the first week is a trial
period. After this period, if the client cancels, the placement fee is
non-refundable and the client must pay the nanny for the days worked. If
the cancellation occurs during the trial period, Astrarche will attempt to
provide a replacement nanny. If you refuse the replacements, the placement fee is non-refundable. - Nanny Replacements and Cancellations
Under normal conditions, every reasonable effort is made to ensure the
same professional caregiver (nanny) remains available for the entire
agreed service period. However, in cases of force majeure or reasonable
inability to provide services, such as illness or unexpected personal
issues, the Company reserves the right to replace the nanny with
equivalent personnel. In such cases, the replacement does not constitute a
material change to the agreement nor does it entitle the client to
cancellation or refund.
Cancellation by the Nanny: If the nanny cancels the booking due to
circumstances beyond her control, Astrarche holds no liability and no
compensation will be paid. We will attempt to find a replacement nanny,
but no guarantees are provided.
Cancellation by the Client: In the event of client cancellation,
for any reason and at any point prior to the start of services, the
deposit paid is considered non-refundable and offsets administrative and organizational costs.
If cancellation occurs after the commencement of services, the client is required to pay the full fee for the period the nanny worked.
Furthermore, in the case of early termination of the agreed service period
without the nanny being at fault, it is expressly agreed that the client
must pay the full agreed fee for the initially booked period as reasonable
compensation (penalty) for the cancellation and related losses. - Insurance
Clients are strongly advised to have adequate insurance coverage to
protect against personal liability, medical expenses, travel
cancellations, and other risks associated with their booking. Astrarche is not responsible for any expenses, losses, or cancellations. - Suitability and Liability
Upon transmission of the nanny’s information to the client, the
responsibility for communication with the candidate and confirmation of her suitability rests solely with the client. The client bears exclusive
responsibility to carry out all necessary checks before starting the
collaboration, including verification of identification documents,
required visas, work permits, medical certificates, and any other
documents deemed necessary for lawful and safe service provision.
Astrarche will provide the nanny’s profile based on the information shared by the nanny. Clients are encouraged to confirm that the profile aligns with their expectations and requirements. - Refunds and Cancellations
Any request for a refund must be submitted in writing within seven (7)
days of the end date of the relevant booking. The processing and payment of any refund amounts will take place within one (1) month from the date of service termination. Requests submitted after this deadline will not be considered and no refunds will be issued.
Illness and Contagious Diseases: If the child presents with a contagious illness, the nanny reserves the right to cancel part or all of the booking. In such cases, no refund will be issued.
Refund During Trial Period: If you cancel the nanny during the
trial period and reject replacements, the fee is non-refundable. If you
cancel after the trial period, the fee is non-refundable. - Nanny Behavior and Responsibilities
Astrarche promotes positive behavior and ensures child safety is a top
priority. If the nanny encounters inappropriate or dangerous behavior from the children or the family, she may cancel the booking, and no refund will
be provided.
Unexpected Behavior: Irrational or unpredictably aggressive
behavior by the children that exposes the nanny to physical or
psychological harm does not constitute a valid reason to terminate the agreement without the payment of reasonable compensation. In such a case, the employer is obligated to pay compensation equivalent to one (1) month’s salary. - Night Nannies and Additional Bookings
Any childcare service extending beyond 20:00 is considered “night
care” and is subject to specific terms. The relevant working hours
and fees must be agreed directly with the nanny, based on the official
price list previously sent to the client via email by the agency.
Last-Minute Bookings: These must be paid in full and in cash on the first day of employment.
Overtime and Overnight Stays: Any work exceeding the agreed hours
or involving overnight stays will be compensated additionally, based on
the price list and following explicit agreement with the nanny.
Holiday Nanny: Services provided during public holidays or
vacations may be billed at different rates, according to the surcharges
specified in the current price list.
In the case of additional bookings or the addition of a second nanny, a
new introductory fee and deposit will be required, in accordance with the
agency’s policy. - Changes to Bookings
Changes by the Agency: Due to unforeseen circumstances, we may need to change your nanny and replace her with another. We will notify you as early as possible and provide replacement details when available. No refund or compensation will be issued for such changes.
Changes by the Client: Any modification to the booking hours or
dates by the client, without prior consent from Astrarche, will require
the client to pay the amount corresponding to the originally agreed booking hours. Furthermore, in the event of new bookings or the addition of extra nannies, a new introductory fee and deposit will be required.
Different Families: If children from different families are
included in the booking, the rate may change. This must be clearly
communicated at the time of booking. - Liability
Astrarche bears no responsibility for any injury, damage, or loss arising
from the actions of the nanny, the client, or any third party during the
collaboration. The nanny and the client are responsible for establishing
the terms of collaboration after the introduction of services.
The nanny is not responsible for performing household chores.
In the event of child transport, a signed declaration by the
parent/guardian is required.
In case of an accident during transport using the nanny’s vehicle, the parent/guardian is liable for compensation of damages.
The nanny follows only the instructions of the parents/guardians, and not
those of other relatives.
Parents/guardians must inform the nanny of any allergies or other
illnesses of the child.
Parents/guardians must return on time; otherwise, they will incur an
overtime charge.
The agency is not responsible for any delay by the nanny. In the event of
a delay, a salary deduction or make-up hours may apply.
Confidentiality of Introduction: Introductions made by our agency
are strictly confidential. It is not permitted to share the details of a
recommended nanny with any third party. In case of violation of this
provision and if the nanny is hired, you agree to pay the full agency fee.
Once the agency introduces a nanny, bypassing the agency and collaborating directly with the nanny without agency involvement is prohibited. In the
case of bypassing, a corresponding penalty will be applied.
If either party wishes to terminate the collaboration, they must inform
the other party at least one month before the desired termination date.
Failure to comply will result in a penalty.
If the agency informs you that the collaboration with the nanny has been terminated, the agency bears no responsibility for the termination. You are also obliged to terminate the collaboration and accept a replacement nanny, if deemed necessary by the agency.
Parents/guardians must comply with all applicable laws, requirements, and industry standards regarding wages and working hours. Salaries and other benefits must at least comply with legal provisions.
The client must ensure a safe working environment and compliance with relevant safety standards, as well as measures to prevent physical or mental exhaustion. Workplaces must comply with current laws and
requirements. Any violation of fundamental human rights in the workplace is strictly prohibited.
11. Terms of Payment
By paying the deposit, you agree to these Terms, which are also included in your invoice.
Prices are subject to change without prior notice. Any changes will be communicated to the client before the start of the collaboration.
If you hire a nanny introduced to you by Astrarche for future engagements without informing us, you will be responsible for paying the fees corresponding
to our original commission, as well as a penalty equal to 50%, as compensation for breaching the terms of collaboration. This fee and penalty must be paid
within 15 days of notification by our office.
12. Refund and Cancellation Policy Refund Policy: Refunds will be processed within seven (7) days from the end of your booking. Refund payments will be made using the same
method as the original payment, except for payments made in cash. In the event
of any bank charges, these will be deducted from the refund amount.
Cancellation Due to External Factors: If the cancellation is
caused by resort closures, natural disasters, or other external factors, deposits are non-refundable, and cancellation charges apply.
13. Changes to Terms and Conditions
Astrarche reserves the right to modify these Terms and Conditions at any time.
Changes become effective immediately upon their posting on our website.
Continued use of our services after the posting of changes constitutes acceptance of the modified Terms.
Final Provisions
This confidentiality agreement may also be concluded in digital form via
electronic signature. The agreement is considered accepted and binding for the
parties once they accept the terms of the transaction, either through agreement
via the website or by commencing collaboration.
The invalidity, nullity, and/or unenforceability of individual provisions of this contract do not affect the validity of the remaining provisions of this agreement. The parties are obliged to replace an invalid, void, or
unenforceable provision with another valid and enforceable provision that
approximates as closely as possible the original intent from an economic
perspective. The same applies accordingly in the case of regulatory gaps.
Greek law applies to this agreement and to all resulting legal relationships
between the parties, excluding conflict of laws provisions and the United
Nations Convention on Contracts for the International Sale of Goods.
The exclusive place of jurisdiction for all disputes arising from or related to
this agreement is the registered office of the company. However, the company is
entitled to initiate legal proceedings at the customer’s place of residence.
Any other confidentiality agreements between the parties remain unaffected by the provisions herein.
Contact
If you have any questions regarding these Terms and Conditions, please contact
us:
• Email: info@astrarche.com
• Phone: +306931199925
